Customer Satisfaction... delivering exceptional reality
Graham is keenly aware of your need to get devices to market on time, with assured quality and at a competitive price. So we're completely committed to your satisfaction.
We systematically talk with our customers about their satisfaction with our performance... in detail.
At the same time we internally track multiple metrics to objectively measure our performance.
Plus we've put multiple control systems in place to assure your expectations are met or exceeded. And we use a variety of tools to make even further improvements … such as:
- Lean manufacturing
- Six sigma
- Process reviews
- Concurrent engineering
- Customer feedback
Graham has been formally recognized for performance excellence by several large OEM's. These include:
- Supplier of the Year awards
- Inspector's Choice awards
- Excellence in Customer Service awards
- On-Time Delivery awards