Customer Satisfaction... delivering exceptional reality

Customer awards

Customer awards

Graham is keenly aware of your need to get devices to market on time, with assured quality and at a competitive price. So we're completely committed to your satisfaction.

Performance Monitoring

We systematically talk with our customers about their satisfaction with our performance... in detail.

At the same time we internally track multiple metrics to objectively measure our performance.

Control Systems

Plus we've put multiple control systems in place to assure your expectations are met or exceeded. And we use a variety of tools to make even further improvements … such as:

  • Lean manufacturing
  • Six sigma
  • Process reviews
  • Concurrent engineering
  • Customer feedback

Customer Recognition

Graham has been formally recognized for performance excellence by several large OEM's. These include:

  • Supplier of the Year awards
  • Inspector's Choice awards
  • Excellence in Customer Service awards
  • On-Time Delivery awards